Refund policy

If you have damaged packaging and products, please contact us about the problem by e-mail at info@florencechocolate.lv and send the damaged goods, including the order confirmation, to:
Elina Svinidenko / Jūrkalnes iela-1 LV1064

Any return of goods must be formally agreed between FLORENCE CHOCOLATE and the customer and must be returned within 7 days of agreement. Refunds will not be accepted after this period. After receiving the returned goods, the online store will calculate, but no later than 14 working days.